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Picture this: it’s a Monday and your IT team has a set list of priority tasks to tackle for the week, yet by midday, they are already being pulled in to help with several mundane tasks (like replacing toner, or a maintenance kit) that were not accounted for in their “to-do lists”. Does this frustrating and time-consuming scenario sound all-too-familiar? 

Your printers and copiers need to be managed; the health of these devices is integral to the productivity of your office. While it’s true that businesses are printing less in 2020; these devices are still being used, more often than you probably realize. Maybe it’s your responsibility to keep them in tip-top shape so that when your employees depend on them, they will do their job. Wouldn’t it be nice to outsource this responsibility to an expert so that you can stop wasting time and energy on something you don’t want to know anything about? Time is money, after all. 

Here’s how MPS can save you (and your IT Help Desk) time.

Device Repair

Your devices are complicated machines with many different parts AND software that is different for every device. How many different devices do you have in your office? Your IT team has more important things to focus on than trying to figure out how each device works! They may also not be very comfortable diagnosing printer issues (mostly, because it’s not their job to know). And while printers may not seem like strategic IT assets, when they don’t print—they require YOUR immediate attention. 

There are technicians whose jobs revolve around copier repair; they know the ins and outs of the machines and keep up-to-date with the systems as they evolve. Save your company (and IT Help Desk) the time and money and hire an expert to take care of this part of your business for you. 

Printing Needs

Many companies don’t understand their printing needs, and that’s okay because you have more important things to focus on in your day-to-day (and maybe because you’re not really sure how to go about it). Cost savings are more important to you. You shouldn’t be paying for more than what you need, and an MPS partner is trained to assess and determine your expected output so that you can cut costs accordingly. 

One Contact = One Phone Call

If your copier issue is beyond your IT team, they are forced to call in for backup. What does that mean? Time on the phone with different people, attempting to troubleshoot the issue. With an MPS specialist, your service can be handled with one phone call. Copier maintenance has never been more simple (if your IT team is reading this, they’ll likely be saying “hallelujah!” right about now). 

In our world, we are monitoring these devices remotely, so running out of toner isn’t an issue either, and, if repairs are needed, it’s likely we can diagnose and resolve the issue quickly. While we have no doubt that you can do these things yourself—is printer management really the most important thing you need to do today? 

We can save you and your employees a lot of time and frustration, allowing you to focus on what really matters, your business. Contact a Digitex rep and get started today.